Openings and services differ across the country. Please check the Parks Canada national information portal dedicated to COVID-19 for regular updates.

Important information about your visit to the Cave and Basin National Historic Site


To ensure the safety of visitors, residents and staff, Parks Canada is taking a phased approach to restoring access to the national historic site. In doing so, physical distancing for the public remains a critical requirement in all areas of the site. While some of the restrictions and closures implemented in the site to date as a result of Covid-19 have been lifted, others will remain in effect at this time.

Due to the confined nature of the space, access to the Cave is temporarily suspended. However, there are still many things to see and do at this national historic site including enjoying the iconic historic building, bubbling thermal waters, audio visual exhibits and a temporary exhibit on Climate Change. Wearing a mask is mandatory for entry into the site. Visitors are asked to plan ahead by checking this website before they travel to find out what is open, what they can expect and how to prepare for their visit.

What’s open (updated August 14, 2020)

Visitors will be able to access the following services and facilities:

  • The Cave and Basin National Historic Site
  • Climate Change exhibit
  • 4 screen HD film about the evolution of Parks Canada
  • Thermal Water Basin
  • Banff Springs Snail Viewing
  • Welcome building and gift shop
  • The Upper Boardwalk, Lower Boardwalk, Marsh viewing platform and Marsh Loop trail
  • Day-use areas, including green spaces, and picnic areas
  • Enemy Aliens, Prisoners of War: Canada's First World War Internment Operations, 1914-20 public history exhibit
  • Public toilets
What’s closed (updated August 14, 2020)

Due to COVID-19 safety considerations, the following services and facilities are NOT available at this time:

  • Due to the confined nature of the space, access to the Cave is temporarily suspended.
  • Guided tours
  • Interactive and touch based displays and games.
  • Thermal Water Pass sales have been suspended due to Banff Upper Hot Springs 2020 closure.

Your safety when visiting

  • Parks Canada is asking visitors to comply with the temporary bylaw from the Town of Banff by wearing a mask in enclosed public spaces including the Cave and Basin National Historic Site.
  • Keep a healthy space of 2 metres between you and others.
  • Come prepared with your own “COVID-kit” including hand sanitizer, masks for everyone in your group, water and snacks.
Before you arrive
  • Prepare for varied weather conditions as there may be an outdoor line-up for entry.
Upon arrival
  • Follow signage to new entrance.
  • Contactless payment is preferred for ticket purchases. Cash continues to be accepted.
  • Bring your Discovery Pass and present it at the cash for complimentary admission.
Exhibits and experience
  • Occupancy of site will be capped at 50 persons on site including staff.
  • The Cave will remain closed until further notice for visitor health and safety.
  • Enjoy exhibits in the Story Hall and on the historic Pool Deck.
  • Catch a glimpse of our endangered Banff Springs Snail in the basin hot spring.
  • Enjoy a short 4-screen HD movie in the Story Hall.
Health and safety
  • The Cave and Basin National Historic Site has increased cleaning of our facilities.
  • All staff complete a health self-assessment daily before coming on site and have been trained on COVID-19 measures to prevent the spread.
  • Visitors are expected to follow physical distancing protocols and wear a mask while on site to respect fellow visitors and staff.
  • Hand sanitization stations are available around the site. Frequent sanitization is encouraged.

This is an evolving situation. For more information visit the Public Health Agency of Canada Coronavirus disease page, the Alberta Health Services Coronavirus disease page, Town of Banff Coronavirus disease page and the Town of Banff Temporary Mask Bylaw page


Stay informed