Service standards for Heritage Places
Parks Canada has set service standards for the timely delivery of the program for the following three transactions:
- Acknowledgement of receipt of application
- Funding decision
- Issuance of payments
Acknowledgement of receipt of application
We will acknowledge receipt of your application within 15 calendar days of the date the application is received by the Agency.
Funding decision
We will issue official written notification of the funding decision within 6 months of the program’s application deadline date OR we will inform applicants within that timeframe of any additional processing time that may be required.
Issuance of payments
We will issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement.
Our performance target is to meet these standards for 90% of files. The achievement of these service standards is a shared responsibility and requires that all required documentation is submitted by applicants/recipients in a timely fashion, as requested by the program.
| Year | Acknowledgement | Decision | Payment Issuance | |||
|---|---|---|---|---|---|---|
| Standard (days) | % Met | Standard (months) | % Met | Standard (days) | % Met | |
| 2013-2014 | 15 | 100 | 6 | 100 | 28 | 100 |
| 2014-2015 | 15 | 55 | 6 | 100 | 28 | 91 |
| 2015-2016 | 15 | 100 | 6 | 100 | 28 | 100 |
| 2016-2017 | 15 | 29 | 6 | 100 | 28 | 100 |
| 2017-2018 | 15 | 97 | 6 | 100 | 28 | 100 |
| 2018-2019 | 15 | 100 | 6 | 0* | 28 | 98 |
| 2019-2020 | 15 | 100 | 6 | 100 | 28 | 100 |
| 2020-2022 | 15 | 100 | 6 | 100 | 28 | 100 |
| 2022-2023 | 15 | 100 | 6 | 100 | 28 | 100 |
| 2023-2024 | 15 | 100 | 6 | 100 | 28 | Ongoing |
*The delay in issuing official notification of funding in 2018-19 was a result of additional time needed to confirm budget availability for the fiscal year. Notification was completed within 7 months for 100% of projects.
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