Service standard: business licences in national parks

Business licences in national parks^{Footnote 1} (excluding guides and outfitters)

Service standard

Successful applicants will receive their business licence or a reason for its refusal within 15 working days of receipt of the application and all documents required.

In the following cases, the time limit for responding to business licence applicants will be within 15 working days of the date of the review by the responsible park management board or committee, or the decision of the Agency, or upon completion of additional required processes:

• A park establishment agreement or an impact benefit plan requires review by a park management board or committee
• A park establishment agreement or an impact benefit plan contains right of first priority procedures for Indigenous groups associated with the park
• An Act of Parliament or a land claim agreement requires a decision to be made before a licence is issued or refused, for example the Impact Assessment Act and the Species at Risk Act

Performance target

The target for achieving this standard is set at 90 per cent.

Performance information

Service performance will be reported annually beginning in June 2015.

• The performance target was achieved at 100 per cent for the reporting period from April 1, 2014 to March 31, 2015
• The performance target was achieved at 100 per cent for the reporting period from April 1, 2015 to March 31, 2016
• The performance target was achieved at 100 per cent for the reporting period from April 1, 2016 to March 31, 2017
• The performance target was achieved at 100 per cent for the reporting period from April 1, 2017 to March 31, 2018
• The performance target was achieved at 100 per cent for the reporting period from April 1, 2018 to March 31, 2019
• The performance target was achieved at 100 per cent for the reporting period from April 1, 2019 to March 31, 2020
• The performance target was achieved at 91 per cent for the reporting period from April 1, 2020 to March 31, 2021
• The performance target was achieved at 92 per cent for the reporting period from April 1, 2021 to March 31, 2022
• The performance target was achieved at 84 per cent for the reporting period from April 1, 2022 to March 31, 2023^{Footnote 2}

Service feedback

For more information or to provide feedback about the service provided, please contact:

• Your local national park Superintendent
• 1-888-773-8888 or information@pc.gc.ca to be directed to your local national park Superintendent.