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National Cost-Sharing Program for Heritage Places

Service Standards

Parks Canada has set service standards for the timely delivery of the program for the following three transactions: 

  • Acknowledgement of Receipt of Application 
  • Funding Decision 
  • Issuance of Payments 

Acknowledgement of Receipt of Application 

We will acknowledge receipt of your application within 15 calendar days of the date the application is received by the Agency.

Funding Decision

We will issue official written notification of the funding decision within 6 months of the program’s application deadline date OR we will inform applicants within that timeframe of any additional processing time that may be required.

Issuance of Payments

We will issue payments within 28 calendar days of the successful fulfillment of requirements outlined in the contribution agreement.

Our performance target is to meet these standards for 90% of files. The achievement of these service standards is a shared responsibility and requires that all required documentation is submitted by applicants/recipie nts in a timely fashion, as requested by the program.

Service Standard Result
Year Acknowledgement Decision Payment Issuance

Standard (days) % Met Standard (months) % Met Standard (days) % Met
2013-14 15 100 6 100 28 100
2014-15 15 55 6 100 28 91
2015-16 15 100 6 100 28 100
2016-17 15 Ongoing 6 100 28 Ongoing