Mountain National Parks Careers

PARKS CANADA AGENCY
Term Employment Opportunity

 
DISPATCHER, GS-PRC-05
May to September 2014, with possibility of extension
Salary Range: From $24.13 to $26.23 per hour
Resource Conservation - Banff Field Unit

Summary of duties: Parks Canada is seeking motivated and bilingual individuals who enjoy the challenges of a fast paced work environment. The dispatch coverage area includes Banff, Waterton Lakes, Yoho and Kootenay National Parks as well as several national parks in Quebec where French is the primary language used.

We are looking for individuals with the ability to work calmly and effectively under the pressures of competing work demands, to deal with emergency situations, to work repeated shift work (including night shifts). This type of work requires a high degree of precision and accuracy to use established protocols to record and/or relay information to and from a variety of sources.

Given the nature and scope of this work, strong oral and written communication in both English and French are essential. For emergency radiotelephone communication, the ability to speak in a calm, clear, regular and understandable manner is imperative.

Location: Banff, Alberta

Closing date: Applications must be received by 4:00 p.m MARCH 28, 2014

*Quote selection process number: 14-PKS-BNP-OC-030(a)

Open to: Persons residing within a 300 km radius of the Town of Banff, Alberta.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Tammy Hinsche, A/Human Resources Manager, if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Screening Criteria :

Applicants will be screened against the following criteria and must clearly indicate they meet those established criteria. Failure to do so may result in your being screened out.

Language : Bilingual Imperative (CCC/CCC).

Education : A secondary school diploma or PSC approved alternatives or an acceptable combination of education, training, experience or traditional knowledge relevant to the position.

Experience In :

  • Working effectively alone and/or with team members in high-paced situations
  • Dealing with the public and providing accurate advice and information;
  • Performing a variety of clerical duties such as updating and maintaining operational manuals, communication logs, data bases, reports and general administrative experience
  • A team environment.
  • Preference may be given to candidates who have had previous emergency services and/or law enforcement experience and who already possess certification in RROL (Restricted Radio Operator’s Licence) and/or EMD (Emergency Medical Dispatch).

Note: Only candidates who clearly demonstrate that they meet the screening requirements of the position will be assessed through the rating process. The screening board cannot make assumptions about your experience. It is important that candidates clearly demonstrate to what degree they meet the above experience elements, giving examples for each element. Please see the Statement of Qualifications for more details.

Conditions of Employment : (* Must be met prior to employment)

  • Obtain and maintain a reliability security clearance with fingerprints *
  • Possession and maintenance of a valid Driver’s License *
  • Successful Fitness to Work evaluation upon completion of a pre-employment medical *
  • Successful completion of a keyboarding test (minimum 30 wpm with less than a 5% error rate) *

Operational Requirements :

  • Willingness to wear a Parks Canada uniform as per the uniform policy as per Parks Canada requirements.
  • Willingness and the ability to work on a rotating 24-hour shift work schedule including repeated night shifts; and including holidays and weekends.
  • Willingness to obtain a Restricted Radio Operator’s Licence (Land and Air) and Emergency Medical Dispatch Certification and other training upgrades as necessary.

**Important Information and Instructions**

  1. Living accommodations may not be provided.
  2. If selected for an interview, candidates will be responsible for their own travel costs to the interview.

Contact person for further information: Lise Gautron, Dispatch Supervisor

Phone: 403-762-1404 email: lise.gautron@pc.gc.ca

HOW TO APPLY:

Forward your application (chronological resume, covering letter and reference contact information) quoting the selection process number:

14-PKS-BNP-OC-030(a) to: Banff.HR@pc.gc.ca or fax to: 403-762-1506.

We thank all candidates who apply however, only those selected for further consideration will be contacted.

Career site: For further career information on working for Parks Canada or on living in Banff please visit our Career site: www.pc.gc.ca/mpcareers

Parks Canada is committed to employment equity and building strength through diversity. We welcome applications from all qualified candidates and encourage members of the designated groups to apply and to self-identify.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Public Service Staff Relations Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

PARKS CANADA AGENCY
STATEMENT OF QUALIFICATIONS
DISPATCHER, GS-PRC-05
Resource Conservation - Banff Field Unit

Screening Criteria:

Applicants will be screened against the following criteria and must clearly indicate they meet those established criteria. Failure to do so may result in your being screened out.

LANGUAGE: Bilingual Imperative (CCC/CCC)

EDUCATION: A secondary school diploma or PSC approved alternatives or an acceptable combination of education, training, experience or traditional knowledge relevant to the position.

EXPERIENCE IN:

  • Working effectively alone and/or with team members in high-paced situations
  • Dealing with the public and providing accurate advice and information;
  • Performing a variety of clerical duties such as updating and maintaining operational manuals, communication logs, data bases, reports and general administrative experience
  • Working in a team environment.
  • Preference may be given to candidates who have had previous emergency services and/or law enforcement experience and who already possess certification in RROL (Restricted Radio Operator’s Licence) and/or EMD (Emergency Medical Dispatch).

Note: Only candidates who clearly demonstrate that they meet the screening requirements of the position will be assessed through the rating process. The screening board cannot make assumptions about your experience. It is important that candidates clearly demonstrate to what degree they meet the above experience elements, giving examples for each element. Please see the Statement of Qualifications for more details.

Rating criteria:

Candidates who meet the screening criteria will be rated against the criteria below and may also be rated against experience.

KNOWLEDGE OF:

  • Parks Canada, its mandate and corporate objectives including the National Parks Act, park regulations and policies.
  • Visitor safety and emergency procedures.
  • Banff, Kootenay and Yoho National Parks – back-country & front-country geography

Competencies:

  • Adaptability-Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups. To work calmly and effectively in a fast paced, protocol based work environment**
  • Analytical Thinking - Analyzing and synthesizing information, to understand issues, identify options and to efficiently and accurately record information, prepare logs, records and reports using word processing and spreadsheet software programs.
  • Client Focus – Providing service excellence to internal and/or external client
  • Communication through interpretation – Listening to others and communicating articulately to inform, influence and involve **
  • Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise
  • Teamwork - Working collaboratively with others in a team environment**

PERSONAL SUITABILITY: ( Leadership Attributes)

  • Personally connects with people**
  • Exercises sound judgement**
  • Takes responsibility**
  • Communicates effectively, both orally and in writing**
  • Makes things happen

**Non-compensatory : Applicants must achieve a satisfactory score in this factor in order to be found qualified for this position. Nothing else on the Statement of Qualification can compensate for a lack in this area.

Conditions of Employment: (*Must be met prior to employment)

  • Obtain and maintain a reliability security clearance with fingerprints *
  • Possession and maintenance of a valid Driver’s License *
  • Successful Fitness to Work evaluation upon completion of a pre-employment medical *
  • Successful completion of a keyboarding test (minimum 30 wpm with less than a 5% error rate) *

Operational Requirements:

  • Willingness to wear a Parks Canada uniform as per the uniform policy as per Parks Canada requirements
  • Willingness and the ability to work on a rotating 24-hour shift work schedule including repeated night shifts; and including holidays and weekends.
  • Willingness to obtain a Restricted Radio Operator’s Licence (Land and Air) and Emergency Medical Dispatch Certification and other training upgrades as necessary.

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