Mountain National Parks Careers

Parks Canada Agency

Waterton Lakes Field Unit, Waterton Park, AB

Visitor Services Team Leader II: PM-02
Seasonal : April – November
Salary: $54,543 - $58,764 per annum

Summary of Duties:
Plans, organizes, schedules, supervises and delivers visitor services operations to provide visitors of the park, historic site or marine conservation area with opportunities to discover, appreciate, learn about and enjoy the place and its natural and/or cultural resources and understand their significance to Canada.

Open To: Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Rennée Lamontagne, Human Resources Manager, if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Closing Date: Applications must be received electronically on or before 4 PM, March 25, 2014 (MST). *Quote selection process number 14-PKS-PWL-OC-011A.

Screening Criteria:
In order to be considered for the position, applicants must clearly indicate in their application how they meet each of the criteria below. Candidates will not be solicited for incomplete or (possibly) missing information. Failure to do so will result in elimination from further consideration.

EDUCATION: A minimum of 2 years post-secondary education or an acceptable combination of education, training and experience. NOTE: Proof of education must be submitted with application.

LANGUAGE: English Essential.

EXPERIENCE IN:

  • Planning and/or providing services to the public.
  • Providing leadership, either when supervising employees or through other means.
  • Giving instruction and/or delivering training.
  • Operating Parks Canada Reservation System, automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics.
CONDITIONS OF EMPLOYMENT:
  • Security Screening: Obtain and maintain Reliability Status.
  • Possession and maintenance of a valid driver’s license.
OPERATIONAL REQUIREMENTS:
  • Sit during extended periods (50-75% of the day).
  • Be exposed to stress when responding to fluctuating unpredictable visitor demands and requirements.
  • Supervise a team of up to 20 persons at various locations within the park.
  • Willingness to complete a First Aid Certification CPR/AED if required.
  • Willingness to work in variable weather conditions.
  • Willingness to wear a Parks Canada uniform and personal protective equipment.
  • Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.
Important Information:
  • Shared living accommodation may or may not be provided.
  • If selected for an interview, candidates will be responsible for their own travel costs to the interview. Interviews will be held in Waterton Park, Alberta.

For further information, please contact Franci Hammell: Phone 403/859-5136.

How to Apply: In order to be considered, your application must be received at Waterton Lakes Field Unit, Human Resources on or before 4:00 PM, March 25, 2014 MST. Please forward your application (resume, covering letter, names of two, recent work-related, references) quoting the selection process number 14-PKS-PWL-OC-011A in email subject line to: Human Resources: Waterton.hr@pc.gc.ca

Do not send as a link to websites or external sources.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

The results of this selection process may be used to fill similar employment opportunities in Parks Canada within the area of competition.

Career Site: For further career information on working for Parks Canada, please visit our careers page

Parks Canada is committed to Employment Equity and building strength through diversity. We welcome applications from all qualified candidates and encourage members of the designated groups to apply and to self-identify.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Public Service Staff Relations Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Ces renseignements sont également offerts en français.


STATEMENT OF QUALIFICATIONS

PARKS CANADA AGENCY
WATERTON LAKES FIELD UNIT, WATERTON PARK, ALBERTA
VISITOR SERVICES TEAM LEADER II : PM-02

Screening Criteria:
In order to be considered for the position, applicants must clearly indicate in their application how they meet each of the criteria below. Candidates will not be solicited for incomplete or (possibly) missing information. Failure to do so will result in elimination from further consideration.

Education: A minimum of 2 years post-secondary education or an acceptable combination of education, training and experience. Note: Proof of education must be submitted with application.

Language: English Essential.

Experience:

  • Planning and/or providing services to the public.
  • Providing leadership, either when supervising employees or through other means.
  • Giving instruction and/or delivering training.
  • Operating Parks Canada Reservation System, automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics.

Rating Criteria: Candidates who meet the screening criteria will be rated against the criteria below and may also be rated against experience.

KNOWLEDGE OF:

  • Parks Canada’s vision, mandate and corporate objectives, especially as they relate to visitor experience in national parks, historic sites or marine conservation areas.
  • Scheduling, performance evaluation, recruitment and training processes.
  • Prevention guidelines and health and safety program.
  • Janitorial practices in a visitor facility.

ABILITIES:

  • Business Perspective – Using and understanding of business issues, processes and outcomes to enhance business performance.
  • Client Focus – Providing service excellence to internal and/or external clients.
  • Interactive Communication – Listening to others and communicating articulately, fostering open communication.
  • Managing Resources – Manages resources (time, financial, human, physical and information) to achieve planned goals.
  • Planning and Organizing – Developing, implementing,ecaluating and adjusting plans to reach goals, while ensuring the optimal use of resources.
  • Problem Solving – Identifying problems and the solutions to them.
  • Team Leadership – Assuming a leadership role in helping others to achieve excellent results.

PERSONAL SUITABILITY:

  • Exercises sound judgment **
  • Makes things happen
  • Personally connects with people
  • Takes responsibility
  • Demonstrates integrity
  • ** Non-Compensatory: You must achieve a satisfactory score in this factor in order to be found qualified for this position. Nothing else on the Statement of Qualification can compensate for a lack in this area.

Conditions of Employment:

  • Security Screening: Obtain and maintain Reliability Status.
  • Possession and maintenance of a valid driver’s license.

Operational Requirements:

  • Sit during extended periods (50-75% of the day).
  • Be exposed to stress when responding to fluctuating unpredictable visitor demands and requirements.
  • Supervise a team of up to 20 persons at various locations within the park.
  • Willingness to complete a First Aid Certification CPR/AED if required.
  • Willingness to work in variable weather conditions.
  • Willingness to wear a Parks Canada uniform and personal protective equipment.
  • Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.

Ces renseignements sont également offerts en français.