MOUNT REVELSTOKE & GLACIER NATIONAL PARKS
(2) Term Employment Opportunity (existing resources)
Visitor Services Attendant, GSMPS04
$21.21 to 23.06 per hour
June to October 2013
Summary of Duties: Visitor services and revenue collection at entrance gateways, information/visitor centres, campgrounds, kiosks and on park, historic site or marine conservation area grounds to enhance the visitor experience.
Closing date: Applications must be received by 4:00 p.m. May 17, 2013
Quote selection process number: 2013-CAP-MRG-RM-018
Open to: Persons working or residing in Revelstoke, British Columbia.
Note: Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.
SCREENING CRITERIA
Applicants will be screened against the following criteria and must clearly indicate they meet those established criteria. Failure to do so may result in your application being screened out.
Education: A secondary school diploma OR an acceptable combination of education, training and experience
Language: English Essential
Experience:
- Interacting with the public in a reception/orientation capacity
- Anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions
- Handling cash and operating point of sales
- Maintaining / restocking of supplies and equipment
- Experience in the maintenance of facilities
Note: Only candidates who clearly demonstrate in their application that they meet the screening requirements of the position will be assessed through the rating process. The screening board cannot make assumptions about your experience. It is important that candidates clearly demonstrate to what degree they meet the above experience elements, giving examples for each element. Please see the Statement of Qualifications for more details.
Conditions of Employment:
- Obtain and maintain a Reliability status;
- Possession and maintenance of a valid class 4 driver's licence.
Operational Requirements:
- Willingness to wear a Parks Canada uniform
- Willingness to work shift work, overtime, weekends and statutory holidays
- Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds
- Willingness to travel and work in a variety of terrain and weather conditions including travelling over roads closed to the public.
- Willingness to report to work in Rogers Pass, B.C.
- Willingness to work alone.
Contact person for further information: Robin MacKenzie , Human Resources Assistant
Telephone: 250-837-7522 email: robin.mackenzie@pc.gc.ca
How to apply:
Forward your application (resume, cover letter and references) quoting selection process number 2013-CAP-MRG-RM-018 to:
We thank all candidates who apply however, only those selected for further consideration will be contacted.
Career site: For further career information on working for Parks Canada please visit our Career site: www.pc.gc.ca/mpcareers
Parks Canada is committed to employment equity and building strength through diversity. We welcome applications from all qualified candidates and encourage members of the designated groups to apply and to self-identify.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Public Service Staff Relations Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
STATEMENT OF QUALIFICATIONS
Visitor Services Attendant
SCREENING CRITERIA
Applicants will be screened against the following criteria and must clearly indicate they meet those established criteria. Failure to do so may result in your being screened out.
Education: A secondary school diploma OR an acceptable combination of education, training and experience
Language: English Essential
Experience:
- Interacting with the public in a reception/orientation capacity
- Anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions
- Handling cash and operating point of sales
- Maintaining / restocking of supplies and equipment
- Experience in the maintenance of facilities
Note:
Only candidates who clearly demonstrate in their application that they meet the screening requirements of the position will be assessed through the rating process. The screening board cannot make assumptions about your experience. It is important that candidates clearly demonstrate to what degree they meet the above experience elements, giving examples for each element. Please see the Statement of Qualifications for more details.
___________________________________________________________________________________________________________
Rating Criteria:
Candidates will be rated against the following criteria and may be rated against education and experience.
Knowledge of
:
- Parks Canada operations and the natural and cultural history of Mount Revelstoke and Glacier National Parks
- Services, programs, emergency plans, visitor services operations and fees of Mount Revelstoke and Glacier National Parks
- Operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, and compile statistics
- General knowledge of visitor experience prevention guidelines
Abilities:
-
Attention to Detail
- Working in a conscientious, consistent and thorough manner
-
Client Focus
- Providing service excellence to internal and/or external client
-
Concern for Safety
- Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
-
Decision Making
- Making decisions involving various levels of risk and ambiguity
-
Enforcement
- Understanding and applying enforcement policies to detect violations of legislation, identify conditions and/ or persons responsible, and take appropriate action
-
Initiative
- Dealing with situations and issues proactively and persistently, seizing opportunities that arise
-
Interactive Communication
- Listening to others and communicating articulately, fostering open communication
-
Problem Solving
- Identifying problems and the solutions to them
Personal Suitability:
- Exercises sound judgment
- Personally connects with people
- Communicates effectively
- Takes responsibility
- Knowing yourself
- Demonstrates integrity
- Strives for excellence
Conditions of Employment
- Obtain and maintain a Reliability status;
- Possession and maintenance of a valid class 4 driver's licence
Operational requirements
:
- Willingness to wear a Parks Canada uniform
- Willingness to work shift work, overtime, weekends and statutory holidays
- Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds
- Willingness to travel and work in a variety of terrain and weather conditions including travelling over roads closed to the public.
- Willingness to report to work in Rogers Pass, B.C.
- Willingness to work alone
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