Visitor Services Attendant – GS MPS 04

Type of Employment –Term
Work Location: Field BC, Radium Hot Springs BC, Lake Louise, AB
Lake Louise, Yoho and Kootenay Field Unit- Visitor Experience
Salary: From $20.54 to $22.33 per hour (currently under review)

Summary of Duties: Visitor services and revenue collection at entrance gateways, information/visitor centres, campgrounds, kiosks and on park, historic site or marine conservation area grounds to enhance the visitor experience.

Area of Consideration: persons residing within a 250 km radius of work location.

Open to: Parks Canada Agency considers applications from individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status, or work permit.

Quote Selection Process Number: 2012-PKS-WNC-LLYK-378 C

Closing Date: June 9, 2013

Language: English Essential or Bilingual - Level (- - B/--B)

IN ORDER TO RECEIVE AN INTERVIEW (please read carefully)

YOU MUST CLEARLY DEMONSTRATE THAT YOU MEET ALL THE REQUIREMENTS FOR THE POSITION AND MUST INCLUDE:

• your résumé;
• your cover letter demonstrating clearly how you meet the requirements of the position;
• indicating your preferred official language for correspondence and assessment.
• Additional information may be requested after closing date for screening and/or assessment purposes.

Applicants must clearly demonstrate in their cover letter how they meet the Education and all 4 of the Experience factors listed in the Statement of Qualifications (see below). Applicants must list all of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.

Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.

General Enquiries:

Anna Cholo
Lake Louise, Yoho and Kootenay Field Unit
250-343-6115 or anna.cholo@pc.gc.ca

Submit your application to:

By e-mail: llyk.hr@pc.gc.ca

Statement of Qualifications

Language Requirements: English Essential or Bilingual - Level (- - B/--B)

**Arrangements may be made for the administration of the Public Service Commission Second Language Evaluation (SLE) to test candidate’s bilingualism in their second language (French or English).**

Education: Successful completion of secondary school according to provincial standards or acceptable combination of education, training and experience.

Experience:

• Experience providing information and service to the public, including complaint resolution;
• Experience in point of sale equipment operation, cash handling, and balancing daily sales;
• Experience in basic computer applications including word processing, web and spreadsheet programs;
• Experience in cleaning washrooms and facilities in a commercial setting.

Knowledge:

• Knowledge of Parks Canada, its objectives and mandate;
• Knowledge of Banff, Yoho & Kootenay National Parks and surrounding areas;
• Knowledge of cash handling practices;
• Knowledge of Health & Safety practices;
• Knowledge of safe cleaning practices.

Abilities:

• Attention to detail: Working in a conscientious, consistent and thorough manner. For example, recognizing obvious information.
• Client & Team Focus: Providing service excellence to visitors and co-workers. For example, providing added value.
• Concern for Safety: Identifying hazards and potential hazards and taking action to ensure a safe environment. For example, making recommendations to improving workplace safety.
• Sound Decision Making: making decisions involving different levels of risk and ambiguity. For example, basing decisions on rules and policies.
• Interactive Communication: Listening to others and communicating articulately. For example, using open, two-way communication.
• Problem Solving: Identifying problems and solutions. For example, trouble-shooting and solving basic problems.

Personal Suitability / Leadership Attributes:

• Makes things happen;
• Exercises sound judgement;
• Personally connects with people;
• Takes responsibility;
• Demonstrates integrity.

Conditions of Employment:

• Security Screening: Obtain and maintain Reliability Status.;
• Maintenance of a valid Class 5 Driver’s Licence (Class L, N or other graduated license will not be accepted);
• Willingness to wear a Parks Canada uniform and personal protective equipment;
• Willingness to work in variable weather conditions;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.

Operational Requirements:

The position requires the incumbent to:

• Make moderate physical effort to sit and stand for prolonged periods and/ or to clean facilities and grounds;
• Be exposed to variable weather conditions;
• Be exposed to noxious odours from car fumes, dust, cleaning products and wet conditions;
• Be exposed to potential for minor injury when performing cleaning and maintenance activities;
• Occasionally demonstrate tasks to others.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the organization's representative of your need for accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

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