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Mountain National Parks Careers

PARKS CANADA AGENCY

Visitor Services Attendent / GS-MPS-04

Type of Employment: Seasonal Employment Opportunity
Location: Waterton Lakes Field Unit, Waterton Park, Alberta
Salary: $21.64 - $23.52 per hour

Summary of Duties: Visitor services and revenue collection at entrance gateways, information/visitor centres, campgrounds, kiosks and on park, historic site or marine conservation area grounds to enhance the visitor experience.

Open to: Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Tammy Hinsche, Human Resources Manager, if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Quote Selection Process Number: 14-PKS-PWL-OC-022A.
Closing Date:
 Applications must be received on or before 4 PM, August 29, 2014 MST.

Screening Criteria

In order to be considered for the position, applicants must clearly indicate in their application how they meet each of the criteria below. Candidates will not be solicited for incomplete or (possibly) missing information. Failure to do so will result in elimination from further consideration.

Education: Successful completion of secondary school according to provincial standards, or equivalent.

NOTE: Proof of education must be submitted with application.

Language: English Essential / Bilingual Imperative**

**Arrangements will be made for the administration of the Public Service Commission Second Language Evaluation (SLE) to test candidate’s bilingualism in their second language (French or English).

Experience In:

  • Handling cash and operating point of sales, including balancing transactions.
  • Interacting with the public in a reception/orientation capacity
  • Anticipating/meeting public needs, resolving complaints, anticipating/observing incidents and finding solutions
  • Working in a team environment.
  • Cleaning of commercial and/or public facilities.

NOTE: The onus is on the candidate to submit an application that addresses directly the screening requirements of this process. The screening board cannot make assumptions about your experience.

CONDITIONS OF EMPLOYMENT: (must be met prior to employment)

  • Security Screening: Obtain and maintain reliability status.
  • Possession and maintenance of a valid (Class 5 minimum) driver’s license.

OPERATIONAL REQUIREMENTS

The position requires the incumbent to:

  • Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds.
  • Be exposed to variable weather conditions.
  • Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions.
  • Be exposed to minor injury when performing cleaning and maintenance activities.
  • Occasionally demonstrate tasks to others.
  • Work shifts, weekends, statutory holidays and alone if required.
  • Wear a Parks Canada uniform and safety equipment.

Important Information:

  • Shared living accommodation may/may not be provided.
  • If selected for interview, candidates will be responsible for their own travel costs to the interview.
  • This selection process is to establish a qualified pool of candidates from which to staff available positions for subsequent operational periods.

For further information, please contact Franci Hammell:

  • Phone: 403/859-5136.

How to Apply:

In order to be considered, your application must be received at Waterton Lakes Field Unit, Human Resources on or before 4:00 PM, August 29, 2013 MST. Please forward your application (resume, covering letter, names of two, recent work-related, references) quoting the selection process number 14-PKS-PWL-OC-022A in email subject line to: Human Resources: Waterton.hr@pc.gc.ca

We thank all those who apply and advise that only those selected for further consideration will be contacted.

The results of this selection process may be used to staff similar term, seasonal, indeterminate and/or assignment positions.

Career Site: For further career information on working for Parks Canada, please visit the Mountain National Parks Careers pages.

Parks Canada is committed to Employment Equity and building strength through diversity. We welcome applications from all qualified candidates and encourage members of the designated groups to apply and to self-identify.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Public Service Staff Relations Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

Ces renseignements sont également offerts en français.


STATEMENT OF QUALIFICATIONS
PARKS CANADA AGENCY
WATERTON LAKES FIELD UNIT, WATERTON PARK, AB
VISITOR SERVICES ATTENDANT : GS-MPS-04

Screening Criteria:
In order to be considered for the position, applicants must clearly indicate in their application how they meet each of the criteria below. Candidates will not be solicited for incomplete or (possibly) missing information. Failure to do so will result in elimination from further consideration.

EDUCATION: Successful completion of secondary school according to provincial standards, or equivalent.

LANGUAGE: English Essential / Bilingual Imperative**

**Arrangements will be made for the administration of the Public Service Commission Second Language Evaluation (SLE) to test candidate’s bilingualism in their second language (French or English)

EXPERIENCE IN:

  • Handling cash and operating point of sales, including balancing transactions.
  • Interacting with the public in a reception/orientation capacity
  • Anticipating/meeting public needs, resolving complaints, anticipating/observing incidents and finding solutions
  • Working in a team environment.
  • Cleaning of commercial and/or public facilities.

Rating Criteria:
Candidates who meet the screening criteria will be rated against the criteria below and may also be rated against experience.

KNOWLEDGE OF:

  • Parks Canada operations and the natural and cultural history of Waterton Lakes Field Unit
  • Services, programs, emergency plans, visitor services operations, fees and information relevant to visitors to the Waterton Lakes Field Unit
  • The operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and registered reservation
  • Visitor experience prevention guidelines
  • Recreational opportunities in Southern Alberta and Glacier National Park, Montana.

COMPETENCIES:

  • Attention to Detail - Working in a conscientious, consistent and thorough manner.
  • Client Focus - Providing service excellence to internal and/or external client.
  • Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
  • Decision Making - Making decisions involving various levels of risk and ambiguity.
  • Enforcement - Understanding and applying enforcement policies to detect violations of legislation, identify conditions and/or persons responsible, and take appropriate action.
  • Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
  • Interactive Communication - Listening to others and communicating articulately, fostering open communication.
  • Problem Solving - Identifying problems and the solutions to them.

PERSONAL SUITABILITY: Parks Canada Leadership Attributes

  • Shares our vision
  • Makes things happen
  • Communicates effectively*
  • Personally connects with people *
  • Exercises sound judgement
  • Takes responsibility
  • Knowing yourself
  • Demonstrates integrity
  • Strives for excellence

* Non-Compensatory: You must achieve a satisfactory score in this factor in order to be found qualified in this competition. Nothing else on the Statement of Qualifications can compensate for a lack in this area.

CONDITIONS OF EMPLOYMENT: (must be met prior to employment)

  • Security Screening: Obtain and maintain reliability status.
  • Possession and maintenance of a valid (Class 5 minimum) driver’s license.

OPERATIONAL REQUIREMENTS:

The position requires the incumbent to:

  • Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds.
  • Be exposed to variable weather conditions.
  • Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions.
  • Be exposed to minor injury when performing cleaning and maintenance activities.
  • Occasionally demonstrate tasks to others.
  • Work shifts, weekends, statutory holidays and alone if required.
  • Wear a Parks Canada uniform and safety equipment.

Ces renseignements sont également offerts en français.