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Fort Rodd Hill and Fisgard Lighthouse National Historic Sites of Canada

Parks Canada’s Diversified Accommodation Reservation Policies

Hours of Operation

Availability of the reservation service: You can call or email at any time. 
By email: fort.rodd@pc.gc.ca
By telephone: 250-478-5849 
Please leave your name, a daytime contact phone number, and the days you want to book. We will phone you back within 24 hours.

Fees

All fees listed include all applicable taxes.

Fees payable when the reservation is made: Reservation fees, accommodation fees and historic site entry fees are due at the time of your reservation.

The Reservation Fee is non-refundable and helps cover the operating cost of this Reservation Service. This fee is charged per accommodation, per stay. A stay is defined as a series of consecutive nights (not exceeding the maximum length of stay) with the same offer (diversified accommodations) within the same national park. The fee to make a reservation by phone is $13.50.

Accommodation Fees are the fees paid for the use of the accommodation. These fees help cover the operating costs of the accommodation and its facilities. They are charged on a per night basis and the fee is established based on the site , the accommodation type, and the near-by amenities.

Historic Site Entry Fees: Entry fees are charged at most historic sites, where revenues are kept to support quality visitor services and facilities. This means that every time you visit a park or site you are investing in its future — and in a legacy for future generations.

You will be required to have a valid historic site entry pass for each day of your visit. You can choose either daily entry passes or annual passes. There are several pricing models available to ensure you get the best value for your visit(s).

Changes and Cancellations: A fee is also charged to change or cancel a previously confirmed reservation. This fee is non-refundable and helps cover the operating cost of this Reservation Service. The fee for each change or cancellation is $13.50. Other fees may apply for both changes and cancellations (see policy #8 and #9).

Parks Canada’s full list of fees can be found at http://www.parcscanada.gc.ca/agen/tarifs-fees/index_e.asp.

Methods of Payment

Methods of payment: All costs incurred through the use of this reservation service must be paid by credit card (Visa, MasterCard or American Express) at the time of the transaction.

Confirmation (Booking Number)

Booking number: A booking number will be provided at the end of each completed reservation. If you do not receive a booking number, your reservation is not complete. It is important that you take note of this booking number and bring it, along with your printed confirmation letter, with you.It must be given to Parks Canada staff so that they can register you into the accommodation.

Changes

Changes before check-in: 

  1. Change(s) to your reservation can be made up to 3 days prior to your scheduled day of arrival. A change may include changes in: date(s), accommodation number, etc. You will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee for each transaction. 
  2. If you delay your arrival date less than 3 days prior to your scheduled day of arrival; you will be charged (or refunded, as applicable) the difference in the value of your stay, plus the non-refundable change fee plus your first night of accommodations. 
  3. If you change the accommodation (within the same national park) or departure date at anytime up until 11 a.m. on the day after your scheduled day of arrival, you will be charged (or refunded, as applicable) the difference in the value of your stay plus the non-refundable change fee.

*The change fee will not be charged to extend the length of stay of a reservation as long as the arrival date and accommodation type remains the same.

Change example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed and you can only arrive on July 11th. In order to avoid being charged a 1 night penalty, you must change your reservation before July 7th at 11:59 p.m., local park time. Doing so, you will only be charged a non-refundable change fee ($13.50)If you change on July 8th, July 9th, or July 10th, you will be charged a non-refundable change fee ($13.50) plus the fees for the first night of accommodations.

Cancellations

Cancellations before check-in: 

  1. If you cancel a reservation at least 3 days prior to your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee and the cancellation fee. 
  2. If you cancel a reservation less than 3 days prior to your scheduled day of arrival, but before 11:00 a.m. the day after your scheduled day of arrival: you will receive a full refund less the original non-refundable reservation fee, the cancellation fee, plus the fees for the first night of accommodations.
  3. For cancellations after 11:00 a.m. the day after your scheduled day of arrival: please see the No Show Policy (#12) below.

Cancellation example: You have a reservation scheduled to arrive on July 10th but your travel plans have changed. In order to avoid being charged a 1 night cancellation penalty, you must cancel before July 7th at 11:59 p.m., local park time. Doing so, you will receive a full refund less the original non-refundable reservation fee ($13.50) and a cancellation fee ($13.50) If you cancel on July 8th, July 9th, or July 10th, you will receive a full refund less the original non-refundable reservation fee ($13.50), a cancellation fee($13.50) ), plus the fees for the first night of accommodations.

Late Arrivals

Will you be arriving late?

If you will not be able to arrive at the accommodation by 11:00 a.m. the day after your scheduled day of arrival, but you still wish to retain your reservation, you must contact the historic site staff directly to advise them to keep your reservation at 250-361-6940.

If you have not checked-in by 11:00 a.m. the day after your scheduled day of arrival, and you have not notified the historic site staff, you will be considered a "No-Show" (see policy #12) and your reservation will be cancelled.

No-Shows

No-Shows: If you have not checked-in at the historic site by 11:00 a.m. the day after your scheduled day of arrival, and if you have not contacted the site to inform them of your late arrival, you will be deemed a “No-Show”. Your reservation will be cancelled and your accommodation will be made available to other guests.

If you are deemed a “No-show”, you can claim a refund of all monies paid, less the original, non-refundable reservation fee and a penalty of your first two-nights of accommodations by calling the site directly within 30 days of your originally scheduled departure date.

Thirty days after your originally scheduled departure date all of your accommodation fees become non-refundable.

Closures

Closures: If Parks Canada must close an accommodation or a campground for any reason, including your safety, all affected reservations will be cancelled and reservation holders will be refunded all fees paid, including service fees. We will do our best to provide you with as much notice as possible in these situations.

Visitors who wish to reserve an accommodation after a closure is lifted, including those whose reservation was cancelled due to the closure, are required to make a new reservation as normal.

Visitors choosing to change or cancel their reservation when no closure has been officially announced or imposed by Parks Canada are subject to the regular fees as outlined in the Reservation Policies.

Questions & More Information

If you have any questions regarding your reservation or these Reservation Policies, please contact us:

By email: fort.rodd@pc.gc.ca
By telephone: 250-478-5849
By mail:
Fort Rodd Hill & Fisgard Lighthouse National Historic Site
603 Fort Rodd Hill Road
Victoria, BC V9C 2W8
Canada