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Current Job Opportunities within Elk Island National Park


Anticipatory: This process is intended to fill anticipated vacancy(ies).

Position Information

Position Title

Visitor Services Team Leader III

Generic Work Description Title

Visitor Services Team Leader III




Elk Island National Park, Alberta

Business Unit – sub-unit

Northern Prairies Field Unit

Language Requirement

Bilingual Imperative - Level (BBB/BBB)

Type of Employment Term, Acting Assignment or Assignment at level, depending on status of the selected candidate
Duration From February 15, 2015 to February, 2016

Rate of Pay (Based on full time year-round employment)

From $58,460 to $62,990 per year (under review)

Work Profile

Plans, implements and coordinates visitor services programs and operations to provide visitors of the park, historic site or marine conservation area with opportunities to discover, appreciate, learn about and enjoy the place and its natural and/or cultural resources and understand their significance to Canada.

Staffing Process

Area of Consideration

Open to Residents within a 1,500 km radius of the City of Edmonton, Alberta who are entitled to work in Canada.

Parks Canada Agency considers applications from all individuals who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

General Information

Selection Process Number


Closing Date

Applications must be received on or before
February 18, 2015.

General Enquiries

Contact Stephen Flemming (780) 992-2973 or

Submit your application to:

By e-mail at

Your application should clearly demonstrate that you meet all the requirements for the position and must include:
  • your résumé;
  • your cover letter demonstrating clearly how you meet the requirements of the position;
  • identifying your priority status in your cover letter, if applicable;
  • indicating your preferred official language for correspondence and assessment;

Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.

Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), will result in the rejection of your application.

Applicants will not be solicited for incomplete or possible missing information.

We thank all applicants who apply and advise that only those selected for further consideration will be contacted.

Statement of Qualifications

Language Requirement

Bilingual Imperative


Graduation from post-secondary studies (minimum of 2 year program) or an acceptable combination of education, training and experience relevant to position.

  • Experience in providing input for the planning, implementation or delivery of visitor services;
  • Experience in developing operational objectives and work plans;
  • Experience in assessing the effectiveness of services provided and recommending improvements;
  • Experience in supervising staff, volunteers and/or students.
  • Knowledge of Parks Canada’s vision, mandate and corporate objectives, especially as they relate to visitor experience in national parks, historic sites or marine conservation areas;
  • Knowledge of how to analyze client needs and evaluate effectiveness of services provided;
  • Knowledge of human resources management processes and general administrative procedures;
  • Analytical Thinking – Analyzing and synthesizing information to understand issues, identify options, and support sound decision making;
  • Client Focus – Providing service excellence to internal and/or external client;
  • Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others;
  • Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise;
  • Managing Resources – Manages resources to achieve planned goals;
  • Planning and Organizing – Developing, implementing, evaluating and adjusting plans to reach goals, while ensuring the optimal use of resources;
  • Problem Solving – Identifying problems and the solutions to them;
  • Team Leadership – Assuming a leadership role in helping others achieve excellent results.
Personal Suitability / Leadership Attributes
  • Shares our vision
  • Makes things happen
  • Exercises sound judgment
  • Personally connects with people
  • Communicates effectively
  • Takes responsibility
  • Knowing yourself
  • Demonstrates integrity
  • Strives for excellence
Conditions of Employment
  • Obtain and maintain Reliability status security clearance.
  • Possession of a valid class 5 driver’s license.
Operational Requirements

The position requires the incumbent to:

  • Wear a Parks Canada uniform and abide uniform policy.
  • Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays.

Selection Process Notes


Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the organization's representative of your need for accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Bill Domanko, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.