Service Standards

Service Standards for High-Volume Regulatory Authorizations

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Parks Canada Agency under normal circumstances.

Timeliness service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.

The following is a list of categories of our service standards for high-volume regulatory authorizations:

For more information:

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.



Overweight Vehicle Permits
Service standard Successful applicants will receive their permit or a reason for its denial within 48 hours
Performance target The target for achieving this standard is set at 90 per cent.
Performance information Service performance information will be reported annually by June 2014.
Applying for overweight vehicle permits Large Vehicles on Highway 93 North, the Icefields Parkway
Banff and Jasper National Parks
Service feedback For complaints about the service provided, please contact:
Office of the Superintendent
Box 10
Jasper, Alberta TOE IEO
Telephone 780-852-6171
Email:jasper.superitendent@pc.gc.ca